Effective Date: 01 July 2025
Thank you for shopping at Dizaan. We strive to offer the best quality products. If you’re not fully satisfied with your purchase, we’re here to help.
🕒 Return Window
Our return policy lasts 7 days from the date of delivery. If more than 7 days have passed, we unfortunately cannot offer a refund or exchange.
📦 Return Eligibility
To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging.
- A valid receipt or proof of purchase must be provided.
🚫 Non-Returnable Items
- Used or worn jewellery
- Customized or personalized gift items
- Electronics with broken seal or physical damage
- Any item returned after 7 days of delivery
🔁 Exchanges
Your order will exchange and replacement will deliverd within 7 days . please email us at help.dizaan@gmail.com.
💸 Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within 5–7 business days.
🕐 Late or Missing Refunds
- First check your bank account and credit card statement
- Contact your card company and bank (processing may take time)
- Still no refund? Contact us at help.dizaan@gmail.com
🚚 Return Shipping
- You will be responsible for return shipping costs.
- Shipping charges are non-refundable.
- Use a trackable shipping service for high-value items.
- Return address will be shared via email once your return request is approved.
❓ Need Assistance?
Email us at help.dizaan@gmail.com for all queries related to returns and refunds.